{"id":2579,"date":"2022-03-24T15:26:20","date_gmt":"2022-03-24T15:26:20","guid":{"rendered":"https:\/\/www.chatterresearch.com\/?p=2579"},"modified":"2022-06-30T14:10:37","modified_gmt":"2022-06-30T18:10:37","slug":"s1e2-fostering-meaningful-brand-connections","status":"publish","type":"post","link":"https:\/\/www.chatterresearch.com\/s1e2-fostering-meaningful-brand-connections\/","title":{"rendered":"S1E2 \u2022 Fostering meaningful brand connections"},"content":{"rendered":"<p>[vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221;][vc_column]<div class=\"sc_container vc_row wpb_row section vc_row-fluid grid_section\" style=\"background:linear-gradient(90deg, #65F5E4 0%, #5B8AFE 100%)\"><div class=\"sc_inner section_inner clearfix dskH300 mobH150\" style=\"background-image:url(https:\/\/www.chatterresearch.com\/wp-content\/uploads\/2022\/06\/6747_CbS_Action-This-Podcast_Episode-Page-Header_Episode-2_1236x600_V01.webp)\"><div class=\"sc_section_inner_margin\"><div class=\"sc_section_inner_margin section_inner_margin clearfix\"><div class=\"wpb_column vc_column_container vc_col-xs-5 dskH300 mobH150\"><div class=\"t_col dskH300 mobH150\"><div class=\"tc_col title title_size_large\"><h1 class=\"sc_title\"><\/h1><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-xs-7 dskH300 mobH150\"><\/div><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;grid&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; z_index=&#8221;&#8221; css=&#8221;.vc_custom_1649272713737{padding-right: 10% !important;padding-left: 10% !important;}&#8221;][vc_column][vc_column_text css=&#8221;.vc_custom_1653939385797{margin-bottom: 70px !important;padding-top: 10% !important;}&#8221;]<\/p>\n<h1 style=\"text-align: center;\"><span style=\"color: #0f1629; font-size: 55px; font-weight: bold;\">S1E2 \u2022 Fostering meaningful brand connections<\/span><\/h1>\n<h4 style=\"text-align: center; padding-top: 50px;\">Simon Foster, Chatter by Stingray<\/h4>\n<p>[\/vc_column_text][vc_raw_html css=&#8221;.vc_custom_1649268308887{padding-top: 50px !important;padding-bottom: 50px !important;}&#8221;]JTNDaWZyYW1lJTIwc3JjJTNEJTIyaHR0cHMlM0ElMkYlMkZvbW55LmZtJTJGc2hvd3MlMkZhY3Rpb24tdGhpcyUyRnMxZTItc2ltb24tZm9zdGVyLWNoYXR0ZXItZm9zdGVyaW5nLW1lYW5pbmdmdWwtYnJhJTJGZW1iZWQlMjIlMjBhbGxvdyUzRCUyMmF1dG9wbGF5JTNCJTIwY2xpcGJvYXJkLXdyaXRlJTIyJTIwd2lkdGglM0QlMjIxMDAlMjUlMjIlMjBoZWlnaHQlM0QlMjIxODAlMjIlMjBmcmFtZWJvcmRlciUzRCUyMjAlMjIlMjB0aXRsZSUzRCUyMlMxRTIlMjAlRTIlODAlQTIlMjBTaW1vbiUyMEZvc3RlciUyQyUyMENoYXR0ZXIlMjAlRTIlODAlQTIlMjBGb3N0ZXJpbmclMjBtZWFuaW5nZnVsJTIwYnJhbmQlMjBjb25uZWN0aW9ucyUyMiUzRSUzQyUyRmlmcmFtZSUzRQ==[\/vc_raw_html][vc_column_text css=&#8221;.vc_custom_1649271822587{padding-top: 50px !important;padding-bottom: 20px !important;}&#8221;]<\/p>\n<h2>Episode overview<\/h2>\n<p>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1649272110132{padding-top: 50px !important;padding-bottom: 50px !important;}&#8221;]Once Simon Foster noticed the disconnect, he couldn&#8217;t un-see it: traditional, survey-based experience management strategies are broken. They aren&#8217;t compelling or engaging, they barely convert, and they don&#8217;t get to the heart of customers&#8217; issues. He perceived a huge amount of friction between brands and their fans \u2013 so he forged his own path and founded Chatter.<\/p>\n<p>Instead of flooding retailers with low-value data, Foster set out to build a system that would empower them to take action. This is his story.<\/p>\n<p>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1649271801554{padding-top: 50px !important;padding-bottom: 20px !important;}&#8221;]<\/p>\n<h2>Guest bio<\/h2>\n<p>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1649272121529{padding-top: 50px !important;padding-bottom: 50px !important;}&#8221;]Simon Foster is the Founder and CEO of Chatter by Stingray, an AI-powered customer feedback platform that uses conversations to drive engagement. With 17 years of management experience at leading tech and digital media companies, Simon&#8217;s professional toolbox spans from rapid product development to sales, marketing, and operations. [\/vc_column_text][vc_column_text]As the founding mind behind Chatter, he has gotten up close and personal with retailers&#8217; greatest CX pain points \u2013 and how to solve them with finesse.[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221;][vc_column][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;grid&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; z_index=&#8221;&#8221; css=&#8221;.vc_custom_1649272713737{padding-right: 10% !important;padding-left: 10% !important;}&#8221;][vc_column][vc_column_text css=&#8221;.vc_custom_1653939385797{margin-bottom: 70px !important;padding-top: 10% !important;}&#8221;] S1E2 \u2022 Fostering meaningful brand connections Simon Foster, Chatter by Stingray [\/vc_column_text][vc_raw_html css=&#8221;.vc_custom_1649268308887{padding-top: 50px !important;padding-bottom: 50px !important;}&#8221;]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[\/vc_raw_html][vc_column_text css=&#8221;.vc_custom_1649271822587{padding-top: 50px&#8230;<\/p>\n","protected":false},"author":14,"featured_media":3153,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[20],"tags":[],"class_list":["post-2579","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-podcast"],"_links":{"self":[{"href":"https:\/\/www.chatterresearch.com\/wp-json\/wp\/v2\/posts\/2579","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.chatterresearch.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.chatterresearch.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.chatterresearch.com\/wp-json\/wp\/v2\/users\/14"}],"replies":[{"embeddable":true,"href":"https:\/\/www.chatterresearch.com\/wp-json\/wp\/v2\/comments?post=2579"}],"version-history":[{"count":20,"href":"https:\/\/www.chatterresearch.com\/wp-json\/wp\/v2\/posts\/2579\/revisions"}],"predecessor-version":[{"id":3564,"href":"https:\/\/www.chatterresearch.com\/wp-json\/wp\/v2\/posts\/2579\/revisions\/3564"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.chatterresearch.com\/wp-json\/wp\/v2\/media\/3153"}],"wp:attachment":[{"href":"https:\/\/www.chatterresearch.com\/wp-json\/wp\/v2\/media?parent=2579"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.chatterresearch.com\/wp-json\/wp\/v2\/categories?post=2579"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.chatterresearch.com\/wp-json\/wp\/v2\/tags?post=2579"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}