{"id":3100,"date":"2022-06-01T12:57:58","date_gmt":"2022-06-01T12:57:58","guid":{"rendered":"https:\/\/www.chatterresearch.com\/?p=3100"},"modified":"2022-10-04T18:47:24","modified_gmt":"2022-10-04T22:47:24","slug":"s1e6-tom-wintering-6-pitfalls-of-cx-management-pt-1","status":"publish","type":"post","link":"https:\/\/www.chatterresearch.com\/s1e6-tom-wintering-6-pitfalls-of-cx-management-pt-1\/","title":{"rendered":"S1E6 \u2022 Tom Wintering \u2022 6 Pitfalls of CX management, Pt. 1"},"content":{"rendered":"

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S1E4 \u2022 6 Pitfalls of CX management, Pt. 1<\/span><\/h1>\n

Tom Wintering, McKinsey & Company<\/h4>\n

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Episode overview<\/h2>\n

[\/vc_column_text][vc_column_text css=”.vc_custom_1653593931729{padding-top: 50px !important;padding-bottom: 50px !important;}”]Even the most seasoned experience professionals can fall victim to common CX pitfalls. We sat down with Tom Wintering, a leader in McKinsey\u2019s global CX practice, to explore high-impact solutions to some of the most pervasive issues in this space \u2013 and how brands can determine whether they\u2019re committing a faux-pas.<\/span><\/span>[\/vc_column_text][vc_column_text css=”.vc_custom_1653593943665{padding-top: 50px !important;padding-bottom: 20px !important;}”]<\/p>\n

Guest bio<\/h2>\n

[\/vc_column_text][vc_column_text css=”.vc_custom_1653593959230{padding-top: 50px !important;padding-bottom: 50px !important;}”]Tom Wintering is a leader in McKinsey\u2019s global CX practice, <\/span><\/span>focusing<\/span><\/span> primarily on organization-wide CX, <\/span><\/span>d<\/span><\/span>esign, and <\/span><\/span>c<\/span><\/span>ustomer <\/span><\/span>s<\/span><\/span>uccess capability-building programs. As a <\/span><\/span>d<\/span><\/span>esign <\/span><\/span>t<\/span><\/span>hinking expert, Tom is passionate about inspiring employees (heck, everyone on <\/span><\/span>E<\/span><\/span>arth!) at every level to embrace a more empathic, human-centered approach to their day-to-day work. Tom also spent several years as a product <\/span><\/span>m<\/span><\/span>anager at Amazon, building new businesses for the Kindle Education organization.<\/span><\/span>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"

[vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern”][vc_column][\/vc_column][\/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”grid” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” z_index=”” css=”.vc_custom_1649272713737{padding-right: 10% !important;padding-left: 10% !important;}”][vc_column][vc_column_text css=”.vc_custom_1664923641512{margin-bottom: 70px !important;padding-top: 10% !important;}”] S1E4 \u2022 6 Pitfalls of CX management, Pt. 1 Tom Wintering, McKinsey & Company [\/vc_column_text][vc_raw_html css=”.vc_custom_1652896649413{padding-top: 50px !important;padding-bottom: 50px…<\/p>\n","protected":false},"author":14,"featured_media":3188,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[20],"tags":[],"class_list":["post-3100","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-podcast"],"_links":{"self":[{"href":"https:\/\/www.chatterresearch.com\/wp-json\/wp\/v2\/posts\/3100","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.chatterresearch.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.chatterresearch.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.chatterresearch.com\/wp-json\/wp\/v2\/users\/14"}],"replies":[{"embeddable":true,"href":"https:\/\/www.chatterresearch.com\/wp-json\/wp\/v2\/comments?post=3100"}],"version-history":[{"count":6,"href":"https:\/\/www.chatterresearch.com\/wp-json\/wp\/v2\/posts\/3100\/revisions"}],"predecessor-version":[{"id":5080,"href":"https:\/\/www.chatterresearch.com\/wp-json\/wp\/v2\/posts\/3100\/revisions\/5080"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.chatterresearch.com\/wp-json\/wp\/v2\/media\/3188"}],"wp:attachment":[{"href":"https:\/\/www.chatterresearch.com\/wp-json\/wp\/v2\/media?parent=3100"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.chatterresearch.com\/wp-json\/wp\/v2\/categories?post=3100"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.chatterresearch.com\/wp-json\/wp\/v2\/tags?post=3100"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}