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[\/vc_column_text][vc_column_text css=”.vc_custom_1657811514112{padding-top: 50px !important;padding-bottom: 50px !important;}”]Training and development teams are chronically left out of the CX conversation. But if they\u2019re the ones responsible for coaching customer-facing staff, shouldn\u2019t their voices be heard? This episode, featuring <\/span>Ray Riley<\/span> (<\/span>CEO of Progress Retail), makes the case for elevating training professionals to cross-functional stakeholders.<\/span><\/span>\u00a0<\/span>[\/vc_column_text][vc_column_text css=”.vc_custom_1653593943665{padding-top: 50px !important;padding-bottom: 20px !important;}”]<\/p>\n [\/vc_column_text][vc_column_text css=”.vc_custom_1657811485819{padding-top: 50px !important;padding-bottom: 50px !important;}”]Ray Riley is the CEO of Progress Retail: a specialized operations platform designed to make multi-store retail ops a breeze. As a career-long retail operator, Ray knows just how valuable it is to be able to <\/span>boost employee productivity and in-store transaction values \u2013 so his company built a solution that could do it all.<\/span> Based in bustling Chicago, Ray is passionate about physical retail, especially when it comes to how technology is designed and implemented around brand nuances and the evolving role of in-store teams.<\/span><\/span>\u00a0<\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern”][vc_column][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":" [vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern”][vc_column][\/vc_column][\/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”grid” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” z_index=”” css=”.vc_custom_1649272713737{padding-right: 10% !important;padding-left: 10% !important;}”][vc_column][vc_column_text css=”.vc_custom_1664923558841{margin-bottom: 70px !important;padding-top: 10% !important;}”] S1E10 \u2022 Put me in, coach Ray Riley, Progress Retail [\/vc_column_text][vc_raw_html]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[\/vc_raw_html][vc_column_text css=”.vc_custom_1653593897352{padding-top: 50px !important;padding-bottom: 20px !important;}”] Episode overview [\/vc_column_text][vc_column_text…<\/p>\n","protected":false},"author":14,"featured_media":3935,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[20],"tags":[],"class_list":["post-3858","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-podcast"],"_links":{"self":[{"href":"https:\/\/www.chatterresearch.com\/wp-json\/wp\/v2\/posts\/3858","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.chatterresearch.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.chatterresearch.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.chatterresearch.com\/wp-json\/wp\/v2\/users\/14"}],"replies":[{"embeddable":true,"href":"https:\/\/www.chatterresearch.com\/wp-json\/wp\/v2\/comments?post=3858"}],"version-history":[{"count":12,"href":"https:\/\/www.chatterresearch.com\/wp-json\/wp\/v2\/posts\/3858\/revisions"}],"predecessor-version":[{"id":5077,"href":"https:\/\/www.chatterresearch.com\/wp-json\/wp\/v2\/posts\/3858\/revisions\/5077"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.chatterresearch.com\/wp-json\/wp\/v2\/media\/3935"}],"wp:attachment":[{"href":"https:\/\/www.chatterresearch.com\/wp-json\/wp\/v2\/media?parent=3858"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.chatterresearch.com\/wp-json\/wp\/v2\/categories?post=3858"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.chatterresearch.com\/wp-json\/wp\/v2\/tags?post=3858"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}Guest bio<\/h2>\n