{"id":4266,"date":"2022-08-15T08:00:09","date_gmt":"2022-08-15T12:00:09","guid":{"rendered":"https:\/\/www.chatterresearch.com\/?p=4266"},"modified":"2022-10-04T19:48:41","modified_gmt":"2022-10-04T23:48:41","slug":"s1e11-mark-cardinale-people-experiences-deliver-outcomes-and-profits","status":"publish","type":"post","link":"https:\/\/www.chatterresearch.com\/s1e11-mark-cardinale-people-experiences-deliver-outcomes-and-profits\/","title":{"rendered":"S1E11 \u2022 Mark Cardinale \u2022 People & Experiences Deliver Outcomes and Profits"},"content":{"rendered":"

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S1E11 \u2022 People & experiences deliver outcomes and profits<\/span><\/h1>\n

Mark Cardinale, Freebird Stores<\/h4>\n

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Episode overview<\/h2>\n

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Frontline employee. Store manager. Multi-unit leader. VP of global operations. Mark Cardinale\u2019s retail resume is a mile long, and on this episode, he\u2019s sharing his most valuable insights about how successful brands operate. On the docket: operationalizing customer feedback, the role of an <\/span>experience<\/span> practitioner, and more. <\/span><\/span>\u00a0<\/span>[\/vc_column_text][vc_column_text css=”.vc_custom_1660925524948{padding-top: 50px !important;padding-bottom: 20px !important;}”]<\/p>\n

Guest bio<\/h2>\n

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Mark Cardinale <\/a><\/span><\/span>is a Senior Operations Executive with more than 20 years of leadership experience across retail operations. Powered by an entrepreneurial spirit, his passion lies with digital innovation and delivering outstanding engagement results against key metrics, whether it\u2019s financial performance or customer satisfaction.<\/span><\/span>\u00a0<\/span><\/p>\n

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In his current role as VP of Operations at Freebird Stores, Mark oversees managing budgets, streamlining store communications,\u00a0<\/span>launching<\/span>\u00a0new retail locations, strengthening operational efficiency, coordinating efforts across departments and functions, and driving aggressive multimillion-dollar revenue growth. As a leader and influential stakeholder, teams turn to him for guidance and inspiration during periods of challenge and change.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div>\n

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As Director of Operations at The North Face, he managed all operational aspects for 113 US and Canadian stores while leading direct-to-consumer marketing efforts and store communications planning.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div>\n

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